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LIFETIME WARRANTY POLICY & GUIDELINES

Our warranty is a way of pledging excellence in the quality of our products. It is a way of protecting our customer’s investments and continuing product improvement. Mostly, our warranty is a way of extending our dedication to our customers.

LIFETIME WARRANTY

Volcora warranty obligation: We pledge to repair or replace, at Volcora’ option, any Volcora product or component that is defective in material or workmanship for as long as you, the original purchaser, own it. This warranty is subject to the provisions below.

WARRANTY SUBJECT TO EXCLUSIONS

Exclusions pertaining to this warranty are as follows but are not limited to:

• Product or product components utilized with the intent to rent or lease.
• Freight damages: Volcora is not liable for any product damages sustained during shipping or handling operations not initiated by Volcora. Volcora reserves the right to review and address product distribution matters separately.
• Normal wear and tear.
• Product negligence: A product is not considered defective upon improper installation, or misuse of the product or its components.
• Alterations or attachments to the product that were not approved by Volcora.
• Use of non-multiple shift products for multiple shifts.
• Products used for rental purposes.
• Lost or stolen key and related damage (ie. force open, damage of lock inserts, etc)

Volcora's warranty obligation is limited to normal use upon receipt of our products.

Normal commercial usage for Volcora products is defined as the equivalent of a single shift, forty (40) hour work week. 

WARRANTY PROCEDURES

Please follow the warranty procedures described below to ensure apt and responsive service.

1. Once a defect has been discovered, the original purchaser must contact Volcora Support at support@volcora.com or authorized reseller immediately (within 30 days of defect detection), in writing with images or videos, date, model number and original receipt (if applicable) from the product(s) in question.
2. Upon inspection of the product(s), Volcora will collect all relevant information necessary for review of the request.
3. Product replacement, replacement parts and repairs will be authorized by a Customer Care representative if acknowledged to be necessary under product warranty eligibility conditions.

*Warranty Terms and Policies are subject to change by Volcora at any time without prior notice. For more information, please contact support@volcora.com.