Frequently Asked Questions

Only USB cash drawers need a certain driver to be installed. Here is the link: https://volcora.com/pages/support-center 

All other drawers are plug-and-play. No driver needed.

Yes, all Volcora auto open cash register drawers support most POS systems(Square, Toast, etc.) on the market, as long as you have the printer that supports RJ11/RJ12 cable connection.

However, Volcora USB Cash drawer(model:500060) does NOT support Square POS System.

We do offer the replacement key, which can be purchased here: https://volcora.com/collections/accessories

Please attach the photo of the code on the lock and the label on the drawer with the model number on it once order is placed

Our e-mail is: support@volcora.com

We do offer the replacement keyset, which can be purchased here: https://volcora.com/collections/accessories

If you purchased one of Volcora's auto-open cash drawer, you may utilize this guide to properly configure the connection between your cash drawer and the printer. Your cash drawer should be plugged directly into the back of your printer via an RJ11/RJ12 cable (these look similar to phone cables). Specific setups vary by your printer brand, we have listed setup information for Volcora, EPSON and Star Micronics printers. For other printer brands, please consult their respective technical support.

VOLCORA

1. Ensure the cable is plugged into the correct port on the receipt printer.
2. Ensure that the other end of the cable is plugged directly into the cash drawer.
3. Go to Download Center to download Volcora Printer Driver and Testing Configuration tool .
4. Once downloaded and installed, turn on your printer to ensure printer is connected and recognized.
5. From the Windows search menu, search for Printers & scanners (or Devices & printers depending on the version of Windows).
6. Click on your receipt printer in the list of printers and click Manage.
7. Click on Printer preferences.
8. Click on Advanced.
9. You should see Paper/Tray tab and click on the dropdown list for Drawer Type.
10. Select "Open Drawer Before Printing" or "Open Drawer After Printing" depending on your preference.
11. Press Apply and OK to save the settings. 

EPSON

1. Ensure the cable is plugged into the correct port on the receipt printer.
2. Ensure that the other end of the cable is plugged directly into the cash drawer.
3. Install Printer Driver if needed as instructed by your printer's manual.
4. From the Windows search menu, search for Printers & scanners (or Devices & printers depending on the version of Windows).
5. Click on your receipt printer in the list of printers and click Manage.
6. Click on Printer preferences.
7. Switch to the Peripherals tab.
8. Select Cash Drawer from the drop-down list.
9. If you want the drawer to open before the receipt is printed stay on the Document Top tab, otherwise, if you want the drawer to open after the receipt is printed switch to the Document Bottom tab.
10. Set Cash Drawer #1 (2 pins) to Open and set Cash Drawer #2 (5 pins) to Open.
11. Press Apply and OK to save the settings. 

Star Micronics

1. Ensure the cable is plugged into the correct port on the receipt printer.
2. Ensure that the other end of the cable is plugged directly into the cash drawer.
3. Install Printer Driver if needed as instructed by your printer's manual.
4. From the Windows search menu, search for Printers & scanners (or Devices & printers depending on the version of Windows).
5. Click on your receipt printer in the list of printers and click Manage.
6. Click on Printer properties.
7. Switch to the Device Settings tab.
8. Check the following:
1. Peripheral Unit Type should be set to Cash Drawer.
2. Peripheral Unit 1 should be set to Document Top if you want the drawer to open before the receipt is printed, or Document Bottom, if you want the drawer to open after the receipt is printed.
3. Do the same for Peripheral Unit 2.
9. Press OK to save the settings.

Printer Not On The List?

Please refer to your printer manual or contact your printer's tech support for exact instruction on the setup. Unfortunately, Volcora support will not be able to assist further in this case, thank you for your understanding.

Yes, Volcora offers the whole solution to cash management. Besides what we have now, we will provide printers, cash counters and other hardware products in the near future. 

It depends on where you are. Orders processed here will take 3-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.

Overview

All orders are processed within 3 to 5 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

Domestic Shipping Rates and Estimates

We offer free shipping on all cash register drawers. Shipping charges for other items will be calculated and displayed at checkout. At this moment, we offer $12.90 flat rate standard shipping to all US customers with purchase value of $0-$75, and free shipping for orders over $75. (Subject to change) 

Local delivery

Unfortunately, local delivery is not available, but will be introduced in the future. 

In-store pickup

If you would like to pick up from our Long Island warehouse, please contact info@volcora.com 

International Shipping

At this time, we do not ship to select countries. Shipping charges for your order will be calculated and displayed at checkout if available. 

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Volcora is not responsible for these charges if they are applied and are your responsibility as the customer.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 14 days of receiving your shipping confirmation email, please contact us at info@volcora.com with your name and order number, and we are more than happy to look into it for you.

If you have any further questions, please don't hesitate to contact us at info@volcora.com.

Yes, we do have discounts for wholesale buyers. Please contact us for more details.

Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. Items due to quality issue are eligible for free return, other reasons may be charged a calculated shipping fee. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. Failure to return in same condition as received will not be refunded or result in repackage/restock fee starting at 15% of original purchase price, at discretion upon quality checks. Failure to return in its original packaging will result in repackage fee at 15% of original purchase price. You’ll also need the receipt or proof of purchase. If you request for the return label from Volcora, you have to return the items within 14 days after you receive the return label.

To start a return, you can contact us at info@volcora.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at info@volcora.com .

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded to your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Privacy policy

This Privacy Policy describes how volcora.com (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

Collecting Personal Information

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information that can uniquely identify an individual (including the information below) as “Personal Information”. See the list below for more information about what Personal Information we collect and why.

Device information

Examples of Personal Information collected: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.

Purpose of collection: to load the Site accurately for you, and to perform analytics on Site usage to optimize our Site.

Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels.

Disclosure for a business purpose: shared with our processor Shopify.

Order information

Examples of Personal Information collected: name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.

Purpose of collection: to provide products or services to you to fulfill our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

Source of collection: collected from you.

Disclosure for a business purpose: shared with our processor Shopify .

Customer support information

Purpose of collection: to provide customer support.

Source of collection: collected from you.

Minors

The Site is not intended for individuals under the age of 18. We do not intentionally collect Personal Information from children. If you are the parent or guardian and believe your child has provided us with Personal Information, please contact us at the address below to request deletion.

Sharing Personal Information

We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above. For example:

We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.

We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

Behavioural Advertising

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For example:

We use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here: https://policies.google.com/privacy?hl=en.You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

We share information about your use of the Site, your purchases, and your interaction with our ads on other websites with our advertising partners. We collect and share some of this information directly with our advertising partners, and in some cases through the use of cookies or other similar technologies (which you may consent to, depending on your location).

For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by:

FACEBOOK - https://www.facebook.com/settings/?tab=ads

GOOGLE - https://www.google.com/settings/ads/anonymous

BING - https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads]

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

Using Personal Information

We use your personal Information to provide our services to you, which includes: offering products for sale, processing payments, shipping and fulfillment of your order, and keeping you up to date on new products, services, and offers.

Lawful basis

Pursuant to the General Data Protection Regulation (“GDPR”), if you are a resident of the European Economic Area (“EEA”), we process your personal information under the following lawful bases:

Your consent;

The performance of the contract between you and the Site;

Compliance with our legal obligations;

To protect your vital interests;

To perform a task carried out in the public interest;

For our legitimate interests, which do not override your fundamental rights and freedoms.

Retention

When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase this information. For more information on your right of erasure, please see the ‘Your rights’ section below.

Automatic decision-making

If you are a resident of the EEA, you have the right to object to processing based solely on automated decision-making (which includes profiling), when that decision-making has a legal effect on you or otherwise significantly affects you.

We DO engage in fully automated decision-making that has a legal or otherwise significant effect using customer data.

Our processor Shopify uses limited automated decision-making to prevent fraud that does not have a legal or otherwise significant effect on you.

Services that include elements of automated decision-making include:

Temporary denylist of IP addresses associated with repeated failed transactions. This denylist persists for a small number of hours.

Temporary denylist of credit cards associated with denylisted IP addresses. This denylist persists for a small number of days.

Selling Personal Information

Our Site sells Personal Information, as defined by the California Consumer Privacy Act of 2018 (“CCPA”).

CATEGORIES OF INFORMATION SOLD;

INSTRUCTIONS ON HOW TO OPT-OUT OF SALE;

WHETHER YOUR BUSINESS SELLS INFORMATION OF MINORS (UNDER 16) AND WHETHER YOU OBTAIN AFFIRMATIVE AUTHORIZATION;

IF YOU PROVIDE A FINANCIAL INCENTIVE TO NOT SELL INFORMATION, PROVIDE INFORMATION ABOUT WHAT THAT INCENTIVE IS.

Your rights

GDPR

If you are a resident of the EEA, you have the right to access the Personal Information we hold about you, to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact information below

Your Personal Information will be initially processed in Ireland and then will be transferred outside of Europe for storage and further processing, including to Canada and the United States. For more information on how data transfers comply with the GDPR, see Shopify’s GDPR Whitepaper: https://help.shopify.com/en/manual/your-account/privacy/GDPR.

CCPA

If you are a resident of California, you have the right to access the Personal Information we hold about you (also known as the ‘Right to Know’), to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact information below.

If you would like to designate an authorized agent to submit these requests on your behalf, please contact us at the address below.

Cookies

A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance whether it’s their first time visiting or if they are a frequent visitor.

The length of time that a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device.

You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible.

Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu. For more information on how to modify your browser settings or how to block, manage or filter cookies can be found in your browser’s help file or through such sites as www.allaboutcookies.org.

Additionally, please note that blocking cookies may not completely prevent how we share information with third parties such as our advertising partners. To exercise your rights or opt-out of certain uses of your information by these parties, please follow the instructions in the “Behavioural Advertising” section above.

Do Not Track

Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.

Changes

We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

Contact

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at info@volcora.com or by mail using the details provided below:

15 Charlotte Ave

Hicksville, NY, 11801

Last updated: 8/30/2021

If you are not satisfied with our response to your complaint, you have the right to lodge your complaint with the relevant data protection authority. You can contact your local data protection authority.