Volcora Performance 80mm Thermal Receipt Printer USB/Ethernet - V-WRP2 Series - Square

LIFETIME WARRANTY POLICY & GUIDELINES

Our warranty is a way of pledging excellence in the quality of our products. It is a way of protecting our customer’s investments and continuing product improvement. Mostly, our warranty is a way of extending our dedication to our customers.

LIFETIME WARRANTY

Volcora warranty obligation: We pledge to repair or replace, at Volcora’ option, any Volcora product or component that is defective in material or workmanship for as long as you, the original purchaser, own it. This warranty is subject to the provisions below.

WARRANTY SUBJECT TO EXCLUSIONS

Exclusions pertaining to this warranty are as follows but are not limited to:

• Product or product components utilized with the intent to rent or lease.
• Freight damages: Volcora is not liable for any product damages sustained during shipping or handling operations not initiated by Volcora. Volcora reserves the right to review and address product distribution matters separately.
• Normal wear and tear.
• Product negligence: A product is not considered defective upon improper installation, or misuse of the product or its components.
• Alterations or attachments to the product that were not approved by Volcora.
• Use of non-multiple shift products for multiple shifts.
• Products used for rental purposes.
• Lost or stolen key and related damage (ie. force open, damage of lock inserts, etc)

Volcora's warranty obligation is limited to normal use upon receipt of our products.

Normal commercial usage for Volcora products is defined as the equivalent of a single shift, forty (40) hour work week. 

WARRANTY PROCEDURES

Please follow the warranty procedures described below to ensure apt and responsive service.

1. Once a defect has been discovered, the original purchaser must contact Volcora Support at support@volcora.com or authorized reseller immediately (within 30 days of defect detection), in writing with images or videos, date, model number and original receipt (if applicable) from the product(s) in question.
2. Upon inspection of the product(s), Volcora will collect all relevant information necessary for review of the request.
3. Product replacement, replacement parts and repairs will be authorized by a Customer Care representative if acknowledged to be necessary under product warranty eligibility conditions.

*Warranty Terms and Policies are subject to change by Volcora at any time without prior notice. For more information, please contact support@volcora.com. 

CONNECTION COMPATIBILITY - This Ethernet receipt printer is equipped with ESC/POS printing capability and can be used with Windows, Linux, MacOS, Raspberry, Virtual Com via USB. A software development kit (SDK) is required for custom application development on Ethernet-supported systems, including iOS and Android, which can be downloaded from Volcora. Please check further with your software for compatibility.

80mm POS PRINTER INTERFACE PORTS - This receipt printer features USB, Ethernet, and cash drawer RJ11 ports. It is not compatible with delivery platforms or POS applications such as Ubereats, Grubhub, Doordash, Postmates, Clover, or Shopify, and does not offer Bluetooth or WiFi printing options. The print width is 72mm, and it accommodates paper with a width of 3 1/8" (80mm).

U.S. BASED CUSTOMER SERVICE & LIFETIME WARRANTY - Setting and testing tools can be found online in accordance with the user manual. Our U.S. customer support team is available to assist with any integration issues with the thermal printer. Additionally, the FAQ sheet below covering common problems can be downloaded for your convenience. Plus, all Volcora products come with a limited lifetime warranty so you can purchase with peace of mind.

EFFICIENT and HIGH-QUALITY PRINTING - Our thermal receipt printers use heat transfer technology, reducing the need for toners, cartridges, and ribbons. Ideal for small businesses, ticket booths, and other applications, this thermal inkless printer boasts a 203 dpi resolution, producing sharp and clear prints at a speed of up to 260mm/sec.

AUTO CUTTER and WALL-MOUNT DESIGN - AUTO CUTTER and WALL-MOUNT DESIGN - Our USB/Ethernet receipt printers provide quick and precise printing, with a built-in cutter that guarantees neat and accurate receipt cuts. Their durable components can handle heavy use, with a lifespan of up to 1.5 million cuts. Their compact wall-mount design fits seamlessly into any space, ideal for retail and restaurant environments where space is at a premium.