As the industry continues to grow, dispensaries face increasing pressure to streamline operations while maintaining compliance and offering a seamless customer experience. One dispensary chain, operating in multiple locations, faced significant challenges with slow checkout processes, hardware malfunctions, and rising maintenance costs.

To resolve these issues, the chain partnered with Volcora to deploy advanced POS terminals, high-speed thermal printers, and secure cash drawers to all their stores. By implementing Volcora hardware, the chain was able to significantly improve checkout efficiency, reduce maintenance expenses, and deliver a better overall customer experience.

The Challenge

With multiple locations serving high volumes of customers, the chain encountered several pain points:

• Lengthy checkout times: Customers frequently faced delays at the point of sale, especially during peak hours. Slow transaction processing often led to long lines and frustrated customers.
• Frequent hardware malfunctions: The chain’s previous POS equipment was prone to breakdowns, requiring frequent repairs and replacements. This not only added to operational costs but also disrupted store operations.
• Inconsistent performance: Hardware failures also led to manual errors in transactions, such as incorrect price entries, cash handling mistakes, and delayed receipt printing. This affected both the accuracy of sales data and customer satisfaction.

The Solution

After evaluating several options, the dispensary chain chose Volcora POS hardware for its durability, reliability, and compatibility with their existing Dutchie POS software. Volcora’s POS hardware lineup included:

• Volcora POS Terminals: These terminals are designed to handle high transaction volumes with ease, featuring a fast and user-friendly interface that allows employees to quickly process sales and manage customer interactions.
• Volcora Thermal Printers: Known for their speed and efficiency, Volcora’s thermal printers use ink-free technology, which reduces the cost of supplies while ensuring that receipts are printed rapidly, even during busy times.
• Volcora Cash Drawers: The heavy-duty cash drawers provided a secure, tamper-resistant option for cash storage, reducing the risk of theft and cash-handling errors.

Results

The decision to implement Volcora hardware delivered several measurable results for the chain:

• 50% less in hardware costs: As opposed to terminals with over $1K per unit, Volcora's Windows terminals only start at $475, making them a much affordable option for the chain.
• 35% faster checkout times: The improved speed of transactions helped reduce customer wait times, allowing the dispensary to serve more customers in less time.
• 20% reduction in maintenance: The durable, high-quality design of Volcora hardware decreased the need for repairs and replacements, lowering the chain’s overall operating expenses.
• Fewer errors: With Volcora’s precise and reliable hardware, the chain experienced fewer pricing and cash-handling errors, contributing to better compliance with regulations and improving transaction accuracy.

Try Volcora Yourself

By transitioning to Volcora’s cost-effective and durable POS hardware, this dispensary chain was able to dramatically increase checkout efficiency, reduce errors, and cut both upfront and ongoing hardware costs by 50%. Volcora’s POS terminal and hardware solutions provided the chain with the reliability and performance it needed to scale operations while improving customer satisfaction and reducing operational expenses.

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